Collectif Registered office Unit R2B, Warehouse K, 2 Western Gateway, London, E16 1DR Company Registration Number 5435919 VAT no. You can call ModCloth at (512) 215-0927 phone number, write an email, fill out a contact form on their website www.modcloth.com, or write a letter to ModCloth, Inc, 115 Sansome St STE 900, San Francisco, California, 94104-3624, United States. Inspired by our customers, we create lasting connections through integrity, empathy, and exceptional care. TERRIBLE customer service. Offer valid for new customers only. We're here to help. All rights reserved. GB805526147 Company Registration Number … However, the negative reviews complain about the quality of Modcloth’s clothing and Modcloth shipping. We’re available by phone or chat Monday - Friday 9:00 am - 8:00 pm ET Saturday - 10:00 am - 6:00 pm ET Sunday - Closed First launched in 2012, ModCloth’s Style Gallery enables customers to upload photos of themselves wearing their ModCloth outfits, and makes the items “shoppable.” In other words, if you like the way another customer has put her outfit together, you can click on the pieces and order them immediately from the site. Advertisements. The only resolution they offered me was a 10% discount for my next purchase (I spent around $100 for this quilt). ModCloth Customer Care Still need some help? CHICV UK LIMITED. All right reserved. Modcloth.com IP Server: 52.149.146.207, HostName: 52.149.146.207, DNS Server: ns1.dnsmadeeasy.com, ns2.dnsmadeeasy.com, ns0.dnsmadeeasy.com, ns4.dnsmadeeasy.com, ns3.dnsmadeeasy.com You can view our Privacy Policy here and unsubscribe at any time. Email: service@anniecloth.com. Left a bad review that they took down because they "do not publish reviews for defective items". Our Customer Care team is always happy to take a look into your order (s), and see how they are able to help. What size am I? You can reach them via phone at 888-495-9699, email at support@modcloth.com, or online chat, using the "M" icon located in the bottom-right corner of any page you're browsing on the website. Please turn it on so that you can experience the full capabilities of this site. *By entering your email address, you agree to receive ModCloth offers, promotions, and other commercial messages. Contact ModCloth Customer Service . Our team is available Monday-Friday from 8am-11pm EST, and Saturday-Sunday from 8am-9pm EST. The mistake was with FedEx, but Modcloth received an incorrect item with the order number, but their policy is to throw it out after several days if not contacted. My order status says 'Pending.' Sign up for our emails to score 15% off your first order, early access to special sale events, and exclusive first looks at our newest arrivals. The children’s brand currently has more than 115 retail stores in the U.S. and an ecommerce business, […] Check order status, find shipping info, login your account, get stylists' help, find sizing charts & ask questions. How do I generate a free return shipping label? Fix Your Customer Service As ModCloth grew as a company, its customer service suffered. UPDATE (2/24/2017): Last week, we re-launched our digital storefront (for desktop, mobile, and apps) onto a brand new commerce platform. International Gift Cards and Store Credit. Tried for months to call every customer service number and file a claim to no avail. Does ModCloth use real fur in its products. If you have any queries, please feel free to contact us. Our Customer Care team should be caught up on email responses, so if you haven't received a reply, I would recommend reaching out via phone at 888-495-9699 or chat at modcloth.com/help, for immediate assistance! Do you have any vegan or non-leather items? And we treat each and every member of our community like a VIP, starting with our free ModStylist® services. Customer service doesn't exist for Modcloth. “Cute vintage-inspired clothing, fantastic customer service” Written on: 22/11/2011 by slimmette (1 review written) I've been a longtime ModCloth customer. Must be an internal joke for them because you can't. Finally tried contacting Modcloth. By offering seamless access to customer service tools online, retailers significantly can improve customer satisfaction and loyalty. Q&A . Your browser's Javascript functionality is turned off. The customer service agent asked for our order number when we asked about returning a defective pair of shoes. Can you give me styling suggestions for an item I bought or love? Here's how the retro clothing online retailer calmed the chaos with a couple of tech tools. Smart indeed. A customer support representative can well guide you through your queries and other stuff by clicking on their live chat tab. I should have gotten a complete RETURN for a "defective" item. What's your Domestic Return & Exchange Policy? View our Privacy Policy & Terms of Use. 270 reviews for ModCloth, 2.6 stars: 'A few years ago I bought a quilt that came frayed. 9 Stores Like Tobi to Stock up on Cute Dresses - Beauty Mag Since then, our beloved community (yes, YOU!) We’re available by phone or chat Monday - Friday 9:00 am - 8:00 pm ET Saturday - 10:00 am - 6:00 pm ET Sunday - Closed. The next best way to talk to their customer support team, according to other ModCloth.com customers, is by telling GetHuman about your issue above and … Telephone Number: +1 (888) 495 9699. They will tell you that you can email / call / chat with them ANYTIME! I tried to explain this to the customer service, and I felt I just hit a wall. ModCloth voucher codes for April 2021 end soon! The chat link doesn’t work so no other option than to email (not making an expensive international call) and just no response. I bought from Modcloth a tunic that didn't resemble at all the pictures - color much paler and sad, and due to that and the uneven coloring, it just looked very dirty instead of the interesting yellow from their web page. Get 15% off your first in-app order! They will tell you that there are many ways of contacting them but there isn't. For any product-related questions, including sizing and questions your order, send us an email at hello@dockatot.com We usually respond within a few hours on any given business day - weekends, holidays or sales may delay our response. Here's how the retro clothing online retailer calmed the chaos with a couple of tech tools. They will be glad to help with this! What does that mean? We mentioned we did not have the order number handy and the agent told us to package the product and send it with a copy of the invoice (with the return reason explained on the invoice) to the Modcloth Returns Address. This online store exists for ladies who oppose the show. ModCloth, an eTailer that specializes in vintage-style fashion and décor, has implemented Zendesk to meet the demands of a growing customer base. Phone Number 1(888) 495-9699 ModCloth.com is a rip-roaringly innovative, rapidly growing e-tailer of vintage-inspired fashion and decor that’s out to shake up the way fashion is … Turns out they had the package but threw it out. What is ModCloth's International Return Policy? As ModCloth grew as a company, its customer service suffered. ModCloth Customer Service: Email Support: Submit a request Phone Support: (888) 495-9699 Office Address: SF-CA San Francisco, CA 94107 United States Official Website: https://www.modcloth.com/ ModCloth believes every outfit is an opportunity to express yourself. How do I use the size chart? Reviews. Gap is selling the upscale children’s brand it acquired just two years ago, Janie and Jack, to investment firm Go Global Retail. Have questions? In … Over the last two years, ModCloth has worked to increase the number of garments available in inclusive sizing from 20% to nearly 70%. Sometimes you need a little outfit advice. Suite 31a, Philpot House, Rayleigh, Essex, SS6 7HH（NOT RETURN ADDRESS） Read More Business Details. From bridal fittings to wardrobe reboots, they offer dedicated styling help that’s fast, friendly, & totally free. Online Email Form. Code: MODAPP. Unsubscribe at any time. The phone number that is given for customer service is a gift card/ rewards card service with no options to talk to a real person. has been great in sharing with us your first impressions, feedback, and ideas for what else you’d like to see changed or added in the future. Number of Employees:351: Business Management. ModCloth Customer Care Still need some help? ModCloth Customer Care is here for you. Around here, you’re not a customer — you’re a member of a close-knit community. Still need some help? ModCloth App - Shop One-Of-A-Kind Styles! How do I get my province or state populated at checkout? Customer Service. No response from customer service. With 80 active ModCloth discount codes and promo codes get 20% OFF. Contact ModCloth customer service. Those who love Modcloth rave about the products and the customer service. Chat with us to solve any and all outfit dilemmas — from questions regarding our product, to personal style recommendations. Don't know about you, but we're feeling a real connection here. Our talented team of ModStylists are at your service! Customer Service Contact Info. Available Hours: Monday to Friday from 9 am - 9 pm; Saturday 10 am - 6 pm (Eastern Standard Time). If you are reading this, you're not only a … Gap acquired Janie and Jack for $35 million when previous owner Gymboree went bankrupt in 2019. 48 hours after purchasing a gift voucher to an email address no voucher in the email yet the order had shipped immediately after purchase :/ Post-response from ModCloth While 888-495-9699 is ModCloth.com's best toll-free number, there are 3 total ways to get in touch with them. We’re available by phone or chat Monday - Friday 9:00 am - 8:00 pm ET Saturday - 10:00 am - 6:00 pm ET Sunday - Closed Focuses on vintage-style women fashion, and provides a wide range of women’s clothing and accessories How do I find them? Reviews 0 . copyright © 2002-2021 ModCloth.com. 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