Items must be free of stains, makeup, deodorant, or wear. These Terms constitute a legally binding agreement between The Customer and Fashion Nova, and The Client should read them carefully. They take forever to ship your package out. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process. COVID update: Fashion Nova has updated their hours and services. Low Spam Risk. I returned an item, but the card used for the purchase is cancelled. ( Shipping fee is $15 USD) It is approaching the 2 month mark now and every time I check on my tracking history online, from 31st December 2018 - 25th February 2019, the tracking status reflects " Origin Post Is Preparing Shipment". Reviewers write the most about Fashion Nova Shipping Service and give it (800) 866-0286. Fashion Nova will take 2-5 business days to clear your refund. Beauty products, cosmetics, and accessories are non-returnable. Address the box or envelope to Fashion Nova Returns at 3571 Seville Ave, Vernon, CA 90058 USA. They have so many cute and trendy things and are so helpful when it comes to finding what you want. Why was I not approved or eligible to use Quadpay? It had to be a computer glitch on your end.”, “Never got my refund from lavender heels I didn't receive”, “I was charged for rush delivery and I didn't get my order”, “My order did not take off for the discount code”, “My order was canceled an I never got my money”, “Because I paid for a order and have not received confirmation number or placement number”, “I made an order and I didn't get it I made an order and paid for 24-hour shipping, one sent it to me 3 days ago”, “Some one used my card with out permission”, “They took more money out of my account I want my money back ASAP!! All returns will be refunded via store credit in the form of an E-Gift Card code. Download the app to shop and checkout faster. What is a Quadpay Reference Number? 86 Shisha Road, Baiyunhu Street, Baiyun District, Guangzhou Zip Code: 510000 1811 Montebello Town Ctr. Fill out our contact form or call the customer care team on 1300 728 980 between the hours of 9am to 5pm, Monday to Friday. Do you have something to say about Fashion Nova? Only US customers will be able to purchase a return shipping label but the returns portal is open to all customers. Fashion Nova, Los Angeles, California. The collected data is kept safe and The Company will do Fashion Nova's' best to provide a high level of security. What happened? If Quadpay were to refund you as well, you would be getting a store credit and a refund back to the card used for the order. I sent three emails to them and can't get a response up to now. By visiting a website, the files are sent from The Client's browser to the site to allow the transfer of information. How do I change or update my phone number? Then you have to wait months for a refund in which they will only give you store credit. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account. But the Quadpay order will still need to be paid in full. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Fashion Nova is the top online fashion store for women. Montebello CA 90640. Unknown. I also sent an email to their customer service and they confirmed that the return was received. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Fashion Nova's online returns portal can only be used to return items purchased online at www.fashionnova.com. Well they gave me credit for 1 order and forgot.about my 2 other invoices. Plus the quality is $#*!ty. 4. Their customer service is HORRIBLE. By agreeing to these Terms, The Customer also agree to the Fashion Nova Privacy Policy, Online Return Policy, Store Returns Policy and Shipping Policy, each of which is expressly incorporated by reference herein. You have 30 days from the date of delivery to return your item. Items must be sent back within 30 days of the delivery date. USE CODE: SAVE70, JUST DROPPED: 14 NEW MAVEN BEAUTY LIPSTICKS!. Contact Us Office Address: Room 1706, 17th Floor, Building 3, Shijing International Building, No. Fashion Nova is not liable for any return packages that may become lost or stolen in-transit. You can call Boohoo at phone number, write an email, fill out a contact form on their website www.boohoo.com, or write a letter to Boohoo.com UK Limited, 49/51 Dale Street, Manchester, England, M1 2HF, United Kingdom. !”, “Not able to get help through email service”, “I placed an order online through the web page. Items must be unworn, unwashed, and have original tags attached. !”, “My order was $74.36 and you guys took $96.57 out of my account and I'm wonder why!! https://www.fashionnova.com/pages/size-guide, Pros: Fashion Nova are scammers. All returns are refunded via store credit in the form of a Fashion Nova E-Gift Card. I had 3 orders in one box, invoices for each in the box just like my other returns. ARBITRATION IS MANDATORY AND THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW OR IF THE USER OF COMPANY SERVICES OPT-OUT. Refunds will be made by checks only. All returns are refunded via store credit in the form of a Fashion Nova E-Gift Card. Returns and Refunds. 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